Contact
Happy to hear from you — whether it is a question about an order, a problem with a download, or a suggestion for something we should make.
About an order
The fastest route is to message us through Etsy, where your order history and downloads live. Etsy handles payment, delivery and refunds for everything we sell.
Anything else
Email: hello@hopefulsteps.co.uk
Downloads and refunds
Because every product is an instant digital download, orders are delivered immediately and are generally non-returnable once downloaded. If a file will not open or is not what the listing described, message us and we will put it right.
HopefulSteps is operated as a sole trader in United Kingdom.